Why isn’t the product feed updating?

If your product feed isn’t updating, you’ll see the message “Failed to update products” in your account settings. You can check the details in Settings → Convead Installation → Product Information.

Possible reasons for the issue:

• Feed is unavailable at the specified link

Copy the link and try opening it in your browser to verify access.

• Incorrect format

Convead supports only and Google Merchant XML formats.

• SSL certificate issue

If your product feed link uses an SSL certificate that is currently invalid, the update may fail.

• Server response time is too long

If you have a large number of products, data transfer issues may occur. If the server generating the feed takes too long to respond, the upload may time out.

💡 Recommendation:

We suggest saving your feed as a static file via Cron and updating the feed link in your account settings.

For further assistance, please contact your website’s technical specialists.